These terms apply to sessions, programmes, digital products, events, memberships and licences offered by EnergyJoy® and Lisette Lucas. An offer or engagement agreement may contain additional terms.
1. Identity, scope and order of precedence
These terms are issued by EnergyJoy®, a trading name of Lisette Lucas’ business, Dutch Chamber of Commerce number 27268703, VAT ID NL002043645B20, contactable at info@lisettelucas.nl. They apply to every offer, assignment and agreement unless agreed otherwise in writing.
If documents conflict, an individually signed agreement prevails over an offer page, and an offer page prevails over these general terms. Mandatory Dutch or European consumer law always applies and is not excluded by these terms.
2. Formation, prices and payment
An agreement is formed following written acceptance, booking, enrolment, payment or commencement of delivery. Unless stated otherwise, consumer prices include VAT and business prices exclude VAT. Invoices are due within the stated period. A payment plan does not change the total payment obligation.
If payment is late, access and performance may be suspended after reasonable notice. Statutory interest and reasonable collection costs may be charged in accordance with the law.
3. Sessions, consultations and personal guidance
Sessions may take place online, by telephone or at an agreed location. Rescheduling or cancellation is free until 48 hours before the appointment unless the offer states otherwise. After that, the full fee may be due, except where mandatory law provides otherwise or EnergyJoy® agrees an exception in writing.
A session, reading, training or energetic intervention is not medical, psychological, legal or financial treatment or diagnosis. Participants remain responsible for their choices and should consult a qualified professional where needed. EnergyJoy® may decline or end an engagement where safety, suitability, respect or mutual trust is insufficient.
4. Programmes, training and Academy
Programmes include only the elements, access and duration stated in the offer. Participants provide their own suitable equipment, internet access and attendance. Missed live elements do not automatically entitle a participant to replacement or refund. Materials are for personal use and may not be shared, sold, recorded, copied or taught without written permission.
Certification or completion may depend on attendance, assignments, assessment, payment and compliance with professional and ethical standards. EnergyJoy® may make substantively equivalent changes to programme elements where quality, safety, scheduling or force majeure requires this.
5. Digital content and downloads
Digital products are personal, non-transferable and limited to the agreed use. To the extent permitted by law, the right of withdrawal for immediately supplied digital content ends only after the consumer has expressly consented in advance to immediate performance and acknowledged the resulting loss of the right of withdrawal, as referred to in article 6:230p(g) of the Dutch Civil Code. If those statutory conditions are not met, statutory rights remain.
Where a technical problem can be demonstrated, EnergyJoy® must first be given a reasonable opportunity to remedy the issue or restore access.
6. Memberships and subscriptions
Duration, price, renewal and cancellation method are stated in the offer. After an initial fixed term, a consumer may cancel in accordance with the statutory rules then in force. Cancellation operates prospectively and does not automatically create a refund right for elapsed periods. EnergyJoy® gives timely notice of material price or content changes where required by law or contract.
7. Masterclasses, webinars and events
Tickets and access are personal unless transfer is approved in writing in advance. Programme, speakers, location, time or format may change for organisational reasons. If EnergyJoy® cancels, an equivalent alternative, credit or refund will be offered according to the circumstances and applicable law. Travel, accommodation and other external costs are not reimbursed unless mandatory law provides otherwise.
8. Licences, Practitioners and Teachers
A licence for EnergyJoy®, Above The Golden Line®, Inner-Medium™ or other protected methods exists only when granted in writing. It is limited, personal, non-exclusive and non-transferable, and applies solely for the agreed duration, territory and use. Licensees use current materials, follow quality and brand standards, make no misleading outcome claims and do not present themselves as an employee, partner or representative of EnergyJoy®.
For serious or repeated breach, reputational harm, unsafe conduct, payment default or misuse of intellectual property, EnergyJoy® may suspend or terminate the licence after appropriate notice. Use of the brand and method must then cease immediately.
9. Intellectual property, confidentiality and recordings
All texts, models, names, brands, audio, video, workbooks, activations, methods, training formats and materials remain owned by EnergyJoy® or its licensors. Purchase grants a right of use, not transfer of ownership. Publication, teaching, translation, reproduction, reverse engineering or commercial exploitation without written permission is prohibited.
Personal information about other participants is confidential. Participant recordings are prohibited without prior permission. If EnergyJoy® records a session, this is disclosed in advance and the accompanying privacy terms apply.
10. Results, responsibility and liability
EnergyJoy® undertakes to use reasonable efforts but does not guarantee revenue, health, relationships, visibility, spiritual development or any other specific outcome. Results vary and also depend on the participant’s context, decisions and implementation.
Liability is limited to the extent permitted by law. EnergyJoy® is not liable for indirect or consequential loss, lost profits or participant decisions. No limitation applies to intent or deliberate recklessness, and rights that cannot legally be excluded remain unaffected. Where permitted, liability is limited to the amount paid for the relevant service or the amount paid by the liability insurer.
11. Force majeure, complaints and disputes
In a force majeure event, performance may be rescheduled, adapted or temporarily suspended. This may include illness, government measures, failure of essential systems, travel restrictions and circumstances beyond reasonable control. The parties first seek a reasonable solution.
A complaint should be reported as soon as possible with sufficient detail via info@lisettelucas.nl, allowing EnergyJoy® a reasonable opportunity to respond and remedy. Dutch law applies. Disputes are submitted to the competent Dutch court unless mandatory consumer law designates another competent court. The parties first attempt to resolve the matter in good faith.
12. Privacy, communications and changes
Personal data is processed under the privacy notice at lisettelucas.nl/en/privacy. When you contact us, we use your data to handle your enquiry or agreement. This does not automatically subscribe you to marketing. You receive Li’s Private Leadership Notes and other marketing emails only after a separate active choice and confirmation. You may withdraw consent for the future at any time using the unsubscribe link or info@lisettelucas.nl.
EnergyJoy® may amend these terms for future agreements. Material changes affecting an ongoing agreement are notified in advance where required. If a provision is invalid, the remaining provisions continue and the invalid term is replaced by a valid term that most closely reflects its purpose. Version: 10 August 2026.