Terms and conditions
Clarity before commitment.

1. Identity, application and precedence

These terms are issued by EnergyJoy®, the business of Lisette Lucas, Dutch Chamber of Commerce number 27268703, VAT ID NL002043645B20, contactable at info@lisettelucas.nl. They apply to offers and agreements for sessions, programmes, digital products, events, memberships, licences and other services unless agreed otherwise in writing.

The terms are made available before or when an agreement is concluded. Visiting the website alone does not create an agreement. If documents conflict, an individually signed agreement prevails over a specific offer or sales page, and that page prevails over these terms. Mandatory Dutch or European consumer law always applies and is not excluded by these terms.

‘Participant’, ‘client’, ‘customer’ or ‘you’ means the individual or business accepting an offer. ‘EnergyJoy®’ means Lisette Lucas and, where relevant, people engaged by her to deliver the agreement.

2. Consultations, sessions, readings and therapy

2.1 Booking, rescheduling and cancellation

A session may take place online, by telephone or at an agreed location. You may reschedule or cancel without charge until 24 hours before the start, unless the specific offer states another period. The full fee may be due for a late cancellation or no-show. Written goodwill exceptions do not create rights for other situations.

2.2 Payment, preparation and responsibility

Payment is made as stated in the booking or invoice. The client provides a calm and safe setting, suitable technology and timely attendance. A reading, healing, hypnosis, coaching, training or energetic intervention supports personal or professional development but is not medical, psychiatric, psychological, legal or financial diagnosis or treatment. You remain responsible for your decisions and consult a qualified professional where needed. Never ignore, delay or stop medical advice or medication because of an EnergyJoy® service.

2.3 Safety, pregnancy, children, third parties and animals

• No predictive statements are made about the course or outcome of a pregnancy.
• Services for a minor require prior permission from a parent or legal guardian. Children under 14 do not attend a regular session unless it has expressly been arranged for them.
• The privacy and autonomy of third parties are respected. Share a living person’s photograph or sensitive information only when necessary and when that person is informed and, where required, has consented.
• Animals attend only by prior agreement; a photograph may be used for a reading or remote energetic attunement.

Client recordings require prior written permission and are limited to the agreed private use. In exceptional circumstances EnergyJoy® may offer a donation or special rate; this is an individual arrangement and creates no precedent.

3. Programmes, training and the EnergyJoy Academy

Enrolment becomes binding following written acceptance, completed booking, payment or the start of delivery. A programme contains only the elements, guidance, access and duration stated in its offer. Participants provide suitable equipment, internet access, preparation and attendance.

Participants treat other participants, teachers, locations and online environments with respect and confidentiality. Circumstances that may materially affect safe participation, such as a current psychosis, acute psychiatric crisis or serious instability, must be discussed confidentially in advance. EnergyJoy® does not diagnose, but may decline, pause or end participation where safety, suitability, respect or mutual trust is insufficient.

• Missed live elements do not automatically create a refund or replacement right.
• Attendance in another group is possible only if offered and available and creates no continuing entitlement.
• Certification or completion may depend on attendance, assignments, assessment, payment and professional and ethical standards.
• Online access lasts for the period stated in the offer and may end afterwards.

EnergyJoy® may make substantively equivalent changes to content, teachers, dates, location or format where quality, safety, planning or force majeure requires this. If an entire programme is permanently cancelled without an alternative, the undelivered part is refunded where required by law or contract.

4. Offers, prices and payment

An offer states the core service, investment, payment method and relevant duration. Obvious clerical or calculation errors are not binding. Unless stated otherwise, consumer prices include VAT and business prices exclude VAT.

Invoices are due within the stated period. Instalments are a payment arrangement and do not change the total obligation. Following reasonable notice, EnergyJoy® may suspend access or delivery for late payment. Statutory interest and reasonable collection costs may be charged according to law.

A person booking for an organisation warrants that they have authority to do so. Customer purchasing terms apply only if EnergyJoy® accepted them in writing beforehand.

5. Withdrawal, cancellation and early termination

5.1 Statutory consumer cooling-off period

A consumer entering a distance contract generally has a fourteen-day cooling-off period from conclusion, unless a statutory exception applies. If the consumer asks delivery to begin during that period, EnergyJoy® obtains express prior consent. A proportionate amount for delivery already made may be due following withdrawal. The right ends for fully performed services only when every statutory requirement is met.

5.2 After the cooling-off period or for business customers

After a cooling-off period has expired or lawfully ended, the agreed investment remains due for the full term even if the participant stops, pauses, is absent or does not use all guidance, access or materials. This applies to single and instalment payments unless mandatory law or a written individual agreement provides otherwise.

EnergyJoy® reserves capacity and preparation time and may provide immediate access to materials, replays, audio, documents, methods, live guidance, group fields and intellectual property. A desired personal result not being achieved is not by itself a ground for refund, compensation or termination.

EnergyJoy® may suspend or end an agreement for serious or repeated breach, unsafe or abusive conduct, intellectual-property misuse, prolonged payment default or an irreparable breakdown of trust, taking account of proportionality, warnings and mandatory rights.

6. Online products, digital content and downloads

Digital content includes ebooks, meditations, hypnosis recordings, audio, video, workbooks, journals, training, modules, replays and files delivered as downloads or through an online environment. Access is supplied as and when stated in the offer. The buyer is responsible for suitable equipment and safely storing downloads in time.

Digital products are personal, non-transferable and limited to the agreed use. To the extent permitted by law, the right of withdrawal for immediately supplied digital content ends only after the consumer has expressly consented in advance to immediate performance, acknowledged the loss of the withdrawal right and received the legally required confirmation, as referred to in article 6:230p(g) of the Dutch Civil Code. If those requirements are not met, statutory rights remain.

For a demonstrated technical problem, EnergyJoy® must first receive a reasonable opportunity to remedy it or restore access. Questions may be sent to info@lisettelucas.nl; the aim is to reply within 48 hours on business days.

7. Memberships and subscriptions

Duration, price, content, renewal and cancellation method are stated in the offer. Membership is personal; login details and private content may not be shared. Cancellation operates prospectively and does not automatically create a refund for elapsed periods.

After an initial fixed term, a consumer may cancel under the statutory rules then in force. Material price or content changes are communicated where law or contract requires it. Access ends on the agreed end date.

8. Masterclasses, webinars and live or online events

Registration is final after confirmation and, where applicable, payment. Tickets, links and access are personal unless transfer is approved in writing. A replay is provided only when expressly promised.

• Until 14 days before the event, the offer may allow a refund less a €25 administration fee or conversion into credit.
• Within 14 days, or for a booking made during that period, no refund is generally available, subject to mandatory law or a written exception.
• Where digital materials, replay access or an online environment are supplied immediately, the digital-content and withdrawal provisions also apply.

Programme, speakers, location, time or format may change for organisational reasons. If EnergyJoy® cancels, an equivalent alternative, credit or refund for the undelivered part is offered according to the circumstances. Travel, accommodation and other external costs are not reimbursed unless mandatory law provides otherwise.

Aggressive, abusive or seriously disruptive conduct may lead to exclusion. Participant-side technology, software and internet problems remain the participant’s responsibility.

9. Licences, EnergyJoy Practitioners and Teachers

Recognition or a licence for EnergyJoy®, Above The Golden Line®, Boven de Gouden Lijn Methode®, Inner-Medium™ or another protected method exists only after the applicable standards have been met and a written licence agreement has been signed. That agreement defines duration, territory, use, fees, quality standards and termination and prevails if there is a conflict.

The licence is limited, personal, non-exclusive, non-transferable and revocable under the written agreement. Materials, templates, meditations, activations, frequency codes and methods may not be independently altered, reproduced, resold, disclosed or sublicensed.

• Licensees remain independently responsible for quality, safety, insurance, tax, communications and results in their own practice.
• Titles, logos, colours and brand assets are used only under current written brand and quality standards.
• Licensees make no misleading result claims and do not present themselves as employees, partners or representatives of EnergyJoy®.
• Commercial and positioning provisions apply only where agreed in writing and permitted by law.

A licence may depend on evaluation, recertification, continuing training, current materials and ethical standards. Progression to Teacher or Master Teacher is never automatic and requires additional training, proven quality and a new written agreement. Serious breach, reputational harm, unsafe conduct, payment default or IP misuse may lead to suspension or termination after appropriate notice.

10. Copyright, trade marks and intellectual property

All text, scripts, models, names, marks, audio, video, visuals, meditations, hypnosis recordings, workbooks, journals, activations, energetic models, training formats, content and materials remain owned by EnergyJoy®, Lisette Lucas or their licensors. Purchase grants a personal right of use, not ownership.

Protected names and creations include, where applicable: EnergyJoy®, Above The Golden Line Method®, Boven de Gouden Lijn Methode®, Inner-Medium™, Perceptive Intelligence™, EnergyJoy Practitioner®, EnergyJoy Master Practitioner®, EnergyJoy PodCarddeck®, EnergyJoy Soul Lexicon®, Master Je Intuïtie Academy®, Master Je Inner-Medium Academy®, MasterShift – Business Channel®, Elite Shift Mastermind®, GOUD – Dé Manifestatie Academy®, Intuïtie Boost Methode®, T.A.T. Therapy™, Goud Accelerator™, Lady Billionaire Frequency®, Lady B Field Journal™, EN-cantations™, Identity First Reality Second™, Quantum Contrast Portal™, GoudHelder™, GoudLeiderschap™ and related creations.

Without prior written permission, materials may not be copied, translated, published, recorded, shared, sold, adapted, reproduced, reverse engineered, taught, added to AI systems or datasets, or exploited commercially. EnergyJoy® may end access, demand cessation and removal, and seek demonstrable loss and reasonable legal costs to the extent permitted by law.

11. Confidentiality, conduct and recordings

Personal, business and other non-public information belonging to participants, clients and EnergyJoy® is confidential. Participants may not record, screenshot, transcribe or share access or case material without permission.

If EnergyJoy® records a meeting for replay, training or quality purposes, this is disclosed beforehand. Identifiable promotional use of a name, voice, image or testimonial relies on separate permission or another valid legal basis. Attendance alone is not automatic consent to marketing imagery.

EnergyJoy® may remove a person from a session, group or environment for harassment, discrimination, confidentiality breaches, unsafe conduct, unauthorised solicitation or serious disruption.

12. Results, health and responsibility

EnergyJoy® undertakes reasonable efforts but does not guarantee revenue, income, health, relationships, visibility, mediumship, manifestation, spiritual development or another particular outcome. Testimonials are individual experiences, not promises of equivalent results.

Results vary with context, health, skill, choices, effort, market conditions and implementation. Participants decide whether an action is appropriate and seek advice from a doctor, psychologist, lawyer, accountant, financial adviser or other qualified professional where needed. EnergyJoy® does not make medical or psychiatric diagnoses.

13. Liability and force majeure

EnergyJoy® is liable only for an attributable failure and to the extent permitted by law. Liability for indirect or consequential loss, lost profit, lost savings, data loss and participant decisions is excluded where lawful. No limitation applies to intent or deliberate recklessness, and no provision limits rights that cannot legally be excluded.

Where lawful, liability is limited to the amount paid for the relevant service or, if higher, the amount paid by the liability insurer for the event. The participant reasonably mitigates loss and reports a possible claim promptly with sufficient information.

In a force majeure event, performance may be moved, adapted or suspended. This may include illness, bereavement, government measures, epidemics, travel restrictions, essential supplier or system failure, power or internet outages and circumstances beyond reasonable control. The parties first seek a reasonable solution.

14. Complaints, applicable law and disputes

A complaint should be reported promptly and with sufficient detail to info@lisettelucas.nl so EnergyJoy® has a reasonable opportunity to respond and remedy. A formal complaint is generally answered within 14 business days; if more time is required, an indicative timetable is provided. Complaints are handled confidentially.

Dutch law applies. The parties first attempt good-faith discussion or mediation. Disputes are submitted to the competent Dutch court, in principle in the district of The Hague, unless mandatory consumer law designates another court.

15. Privacy, communications and changes

Personal data is processed under the privacy notice at lisettelucas.nl/en/privacy and cookie notice at lisettelucas.nl/en/cookies. Contact details are used to handle an enquiry or agreement and do not automatically subscribe you to marketing. Li’s Private Leadership Notes and other marketing emails require a separate active choice and confirmation. Consent can always be withdrawn for the future using the unsubscribe link or info@lisettelucas.nl.

EnergyJoy® may amend these terms for future agreements. Material changes affecting an ongoing agreement are notified where required. If a provision is invalid, the remaining provisions continue and the invalid term is replaced by a valid term that most closely reflects its purpose.

Version: 12 August 2026. This version replaces the June 2025 website version for agreements to which it is validly applied. Existing individually agreed rights and obligations remain intact.